Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to all the citizens of India to lodge their grievances to the public authorities on any subject related to service delivery.
The process to file:
1. Visit pgportal.gov.in
2. Visit the “CITIZEN CORNER” box in the portal. You will find the following three options made available.
LODGE YOUR GRIEVANCE HERE
REMINDER/CLARIFICATION ON PAST GRIEVANCE and
VIEW THE STATUS OF YOUR GRIEVANCE
3. Click “LODGE YOUR GRIEVANCE HERE” for filing a fresh complaint.
4. In the grievance registration form, the user needs to select whether the organization is “Central or State government”. Then select the department from the drop-down box.
5. Then the user needs to write a few personal details like name, address, contact details, etc.
6. In the area provided for writing the complaint, the user needs to enter his/her complaint. Users can also upload the supporting document.
7. Finally, the user needs to enter the CAPTCHA code and click on submit.